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Adrient Pvt Ltd

Refund Policy

Adrient Pvt Ltd
CIN: U62099TN2025PTC185270  |  GST: 33ABDCA9491N1Z4
Registered in Krishnagiri, Tamil Nadu, India
Contact: info@adrient.com  |  +91-74483-66136

1. Overview

This Refund Policy explains when Adrient Pvt Ltd offers refunds for subscription plans and add-on plugins purchased through our SaaS platform. The Services are digital products delivered electronically. By completing a purchase you agree to these terms; this Policy forms part of our Terms & Conditions.

2. Subscription Refunds

New subscriptions: a refund window of seven (7) days from the initial purchase, provided the Services have not been substantially used or misused. Renewals: auto-renewal charges are generally non-refundable once processed, as you are given advance opportunity to cancel; if charged in error, or you notify us within three (3) days of an unintended renewal without material use, we may issue a full or partial refund. Annual plans: generally non-refundable after the initial window; any discretionary partial refund is calculated pro-rata for complete unused billing months, less discounts and transaction charges.

3. Plugin & Add-On Refunds

Plugins are digital licences activated immediately on purchase and are refundable only within three (3) days and only where the plugin has not functioned as described due to a verifiable defect we cannot remedy. Plugins successfully activated and used as intended are not eligible.

4. How to Request a Refund

Contact info@adrient.com or +91-74483-66136 with your registered account email, invoice/transaction reference, the plan or plugin, date of purchase and reason. Requests must be within the applicable eligibility window.

5. Non-Refundable Items

  • Periods or licences substantially used, consumed or fully delivered;
  • Renewal charges where advance cancellation was available and not exercised (except as in Section 2);
  • Custom development, professional services, onboarding or setup already performed;
  • Promotional, discounted or one-time offers stated non-refundable at purchase;
  • Third-party gateway charges, currency-conversion fees and applicable taxes; and
  • Requests made after the eligibility window.

6. Refund Processing & Timeline

Approved refunds are processed to the original payment method via the relevant gateway (Razorpay, Stripe or PayPal), initiated within five (5) to seven (7) business days. The amount typically reflects in your account within five (5) to fourteen (14) business days depending on your bank or provider.

7. Chargebacks

Please contact us to resolve any billing concern before initiating a chargeback. Unwarranted chargebacks raised without contacting us may result in account suspension pending resolution.

8. Discretionary Refunds

Nothing here limits our right to grant a goodwill refund at our discretion; doing so creates no obligation to do so in future.